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Privacy Policy

This Privacy Policy describes how we collect, use, disclose, transfer and store your information at Cloudability.

Collection and Use of Personal Information

In order to access and use our products, services and content, you may be asked to register and provide us with personal information. Personal Information means information or data that can be used to contact or identify you.

What personal information we collect

How We Use Your Personal Information

Collection and Use of Non-Personal Information

We also collect data in a form that, on its own, does not allow us to identify or contact a specific individual or account holder. We may use, transfer or disclose non-personality identifiable for any purpose. The following are examples of non- personal information that we collect and how we may use it:

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies and Other Technologies

Cloudability’s websites, products, services, and content use “cookies” and other technologies such as Web Beacons and pixel tags. These technologies are used to deliver our services as well as to help us better understand user behavior.

“Cookies” are alphanumeric identifiers in the form of data files that are inserted and stored by your Web browser on your computer’s hard drive. We may set and access cookies on your computer to monitor usage history and to store your preferences and login information.

Most Internet browsers will allow you to stop cookies from being stored on your computer and to delete cookies stored on your computer, however, if you choose to eliminate cookies, the functionality of the Service will be significantly impaired and it will not operate properly.

We, or third party service providers acting on our behalf, may use Web beacons (or Pixel Tags) to collect certain usage information. Web beacons are images embedded in a web page or email for the purpose of measuring and analyzing website usage and activity.

We use this information to provide, enhance and improve our products, services and content as well as to monitor and analyze its usage by our user base. Web beacons may also be used for the technical administration of our services, to better tailor our websites to user needs, to generate and derive useful data and information concerning the interests, characteristics and usage behavior of our users, and to verify that our users meet the criteria required to access the services.

Pixel tags are also used to enable us to send email messages in a format a customer can read. They also tell us whether email has been opened. We may use this information to reduce, tailor, or eliminate messages sent to our user base.

In some of our email messages we use a “click-through URL” linked to web pages on our websites. When recipients click on these URLs a separate web server records their click before arriving at the destination. We use click-through data to help us determine the interest in particular content or topics. If you prefer not to be tracked in this way you should not click on textual or graphic links contained in our emails.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.

We use this information to analyze trends, to administer our websites, to learn about user behavior.

Disclosure to Third Parties

Personal Information will only be shared by Cloudability to provide or improve our products, services, and content. It will not be shared with third parties for their marketing purposes without your permission. If we ever were to engage in any onward transfers of your data with third parties other than our agents, we would provide you with an opt-out choice to limit the use and disclosure of your personal data. In cases of onward transfer to third parties of data of EU and Swiss individuals received pursuant to the EU-US and Swiss-US Privacy Shield, Cloudability is potentially liable.

Service Providers

We may use third party vendors or service providers to help us provide the Service to you, such as sending e-mail messages on our behalf or hosting, payment processing and operating a particular feature or functionality incorporated into our products, services, and content. Our contracts with these third parties outline the appropriate use and handling of personal information and prohibit them from using it for purposes unrelated to the product or service they're providing to us. We require such third parties to maintain the confidentiality of the information we provide to them.

Others

It may be necessary to share or disclose your personal information when we reasonably determine, that the disclosure of such information is necessary or appropriate:

In addition, your personal information may be transferred to a third party as a result of an asset sale, acquisition, merger, reorganization or other change of control or if we sell, merge or transfer any part of our business. Part of the sale may include your Personal Information.

Compelled Disclosure

We may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Access to Personal Information

We do our best to keep your personal information up to date, to the extent that you provide us with the information needed to do that. You can review, update, and correct the personal information you provide us by logging into your account (http://app.cloudability.com). For other personal information we possess, we will provide you with access for purposes of correcting or deleting the data if law or other legitimate business purposes do not require us to retain it.

We may choose to decline an access request if it jeopardizes the privacy of others, is extreme in its practicality, or for which access is not required by local law. You may make access, correction, or deletion requests by contacting us at privacy@cloudability.com.

We only store data about you for as long as it’s reasonably required to fulfill the purposes under which it was first provided by you unless a longer retention period is required or permitted by law.

Protection of Personal Information

We take precautions — including technical, administrative and physical measures — to safeguard your information. We use a combination of firewall barriers, data encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect your personal information and our systems from unauthorized access. We also enforce physical access controls to our buildings and files.

Your personal information is stored and located on a secured server behind a firewall. We only authorize access to personal information for those employees, contractors and agents who need to know that information in order to deliver, operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Certain personal information, such as your cloud account credentials, is also stored and located on a secured server behind a firewall where we use PGP encryption to secure that data both in storage and when in transit. Only our executive officers have the ability to access unencrypted versions of your cloud account credentials.

Third Party Sites and Services

Our websites and content may contain links to other websites. As such, Cloudability does not endorse and is not responsible for the privacy practices or the content of these third party websites. We exercise no control over how your information is stored, maintained or displayed by third parties or on third-party sites.

International Users

Your Information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, Cloudability transfers Personal Information to the United States and processes it there.

Cloudability complies with the EU-US Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union and Switzerland to the United States. Cloudability has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov.

In compliance with the EU-US and Swiss-US Privacy Shield Principles, Cloudability commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact us via email privacy@cloudability.com, or via mail at:

Cloudability
Attn: Privacy Officer
334 NW 11th Ave.
Portland, OR 97209

Cloudability has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.

Please note that if your complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

U.S. Federal Trade Commission Enforcement

Our commitments under the Privacy Shield are subject to the investigatory and enforcement powers of the United States Federal Trade Commission.

Children

The Service is not directed to children. We do not knowingly collect personally identifiable information from children. If you, as a parent or guardian, become aware that your child has provided us with Personal Information without your consent, please contact us. If we become aware that a user is under the age of 13 and has provided us with Personal Information without verifiable parental consent, we will delete such information from our files.

Privacy Changes and Questions

Cloudability may update its Privacy policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

Last Updated: May 9th, 2017